Service Support Hours:

Service Support Hours:

Help Desk support available Monday – Friday 7:30AM to 4:30PM
On Campus Hours Monday – Friday 8:00 to 10:00 AM

Site Support:

(For NUSD devices only)
The point of contact for users will be through the Help Desk.
Primary method of contact Email: [email protected]
Urgent: Phone: x4299 or external 415-493-4299.
If your site would like texting capability, please contact your site tech.

Audio/Video Support

Special requests such as audio/video presentation support, classroom project support
require minimum of 72-hour notice through [email protected].

Services:

  • Electronic device and application support including laptops, desktops, printers, Chromebooks, iPads, projectors, document cameras, and Cisco phones.(For NUSD Devices only)
  • New technology purchases (authorized by site administration)
  • Websites – Account management, troubleshooting and WordPress support.
  • Assessments – Software installation and troubleshooting
  • Student tech support – Check with your site tech for site specific process.
  • Password resets (Including but not limited to: Aeries, Google, Email, Lexia, AR, Reflex Math, StemScopes, Keyboarding without Tears)
Tim RoccoDirectory of Instructional Technology
Tim has had over twenty years of professional experience helping people work with technology. He has provided technical support to organizations large and small in both the public and private sectors. Tim has applied these skills in the service of public education since 2008. He earned a Master of Educational Technology from Boise State University in 2019. He believes that technologists are among the original 21st-century learners and that school district IT personnel can have a meaningful impact on student outcomes in their communities. In a rapidly changing world, he advocates for student-centered, interest-based, sticky learning.
Ryan GreenTechnology Supervisor
Ryan has been working in technology for K-12 school districts since 2001. He graduated from CSU Chico with a degree in Information and Communication Systems. He joined NUSD in November of 2014 as the I.T. Supervisor.
Alex PerezData Systems Supervisor
Alex has worked in public education since 2005, specializing in Server and Data Systems. He currently serves as the Data Systems Supervisor. Studying at CSU Stanislaus and I.T.T Tech, he majored in computer sciences. Before bringing his talents to NUSD, he previously worked at San Rafael City Schools.

Comcast Internet Essentials

Comcast offers low cost internet access to qualifying families though their Internet Essentials program.

Click on the image below for more information or to find out how to qualify

Comcast affordable internet banner

Staff Technology Information

For basic staff accounts: computers, email, google, etc

For student data systems (Aeries) and financial data system (QSS)