Information Technology

Need IT Support?

No matter the question or issue you may have, get the quickest response by emailing or calling IT.

Email [email protected] or call (415) 493-4299 to get technical assistance.

Novato Unified School District teachers and staff use many different technologies and data application to assist in the education of students.  The IT department’s Data Systems group supports the use of many different programs including our Aeries student information system, Clever portal for student instruction, Email, Google Classroom, and over 80 other applications.  Let us know how we can help you with this software by emailing [email protected].

Special requests such as audio/video presentation support, classroom project support
require a minimum of 72-hour notice through [email protected].

 Site Support:

(For NUSD devices only)
Users will be able to get assistance with PCs, laptops, monitors, projectors, Chromebooks, iPads, and other devices through the Help Desk.
The primary method of contact is by Email: [email protected],
Phone: x4299 or external 415-493-4299.
If your site would like texting capability, please contact your site tech.

Services

  • Electronic device and application support including laptops, desktops, printers, Chromebooks, iPads, projectors, document cameras, and Yealink phones. (For NUSD Devices only)
  • New technology purchases (authorized by site administration)
  • Websites – Account management, troubleshooting, and WordPress support.
  • Assessments – Software installation and troubleshooting
  • Student tech support – Check with your site tech for a site-specific process.
  • Password resets (Including but not limited to Aeries, Google, Email, Lexia, AR, Reflex Math, StemScopes, Keyboarding without Tears)

Resources for Staff

Video Instruction on New NUSD Telephones

Click here for: Phone Instructions Manual Click here for: Voicemail Pin Setup

RingCentral Soft Phone App

RingCentral Soft Phone App

Intro to the Teacher Toolkit

Explain Everything Lesson w/ Kaila Budwell

Playlist: Explain Everything Basics

Connect USB Printer to Chromebook

MyDOCS Control Panel

 

Employee Self-Service

Novato Unified School District offers a Portal for employees to view their pay and tax documentation online through Employee Self-Service. Click here for instructions

Resources for Students

Chromebook Care Tips

Chromebook Troubleshooting Guide

Comcast Internet Essentials

Comcast offers low cost internet access to qualifying families though their Internet Essentials program.

Click on the image below for more information or to find out how to qualify

Comcast affordable internet banner